Information and Communication Technology Services (ICTS) Department at Amrita Vishwa Vidyapeetham aims at identifying, providing and maintaining reliable computing facilities, computing network environment, communication facilities and related infrastructure to facilitate education, research, instructional and Institute - approved business services. The department is functionally grouped into Systems Administration, Hardware & Network Support, Lab Administration, Software Development, Multimedia and Web Designing.
The department is responsible for identifying the computing requirements for the various academic and administrative departments in the campus and provides necessary computing facilities. The department administers all computer laboratories in the campus. The laboratories extend all facilities required by students to fulfil their requirements for academic purposes. The department staff in these labs also assists students in their academic work. All staff rooms are also equipped with sufficient computers to help faculty to carry out their day-to-day academic requirements and also to help them in their research activities.
The computer centres are accessible to students during college working hours.
| DAY | TIMINGS |
|---|---|
| Regular Working Days | 08:55 AM to 05:00 PM |
| Non-working Saturdays | 09:00 AM to 05:00 PM |
| National Holidays | All Labs closed |
Faculty who need access to computer labs for the purpose of conducting any online exams, conferences, workshops, placement drives, etc. can contact the Lab Administrators for allotment of labs for the purpose.
All such requests may please be sent to computerlabs@av.amrita.edu
ICTS has designed and maintains a central data centre that acts as the central hub for all computing facilities and network services for the campus. The Systems Administration Group manages the data centre. The data centre hosts all the servers and central networking infrastructure for the campus. The Systems Administrators can manage the complete campus network from the central data centre.
The data centre is provided with adequate physical and logical security solutions. The data centre is equipped with remote console management facilities, all servers, storage servers, backup devices, firewall, network switches, routers, etc. The servers include domain controllers, domain name service servers, email servers, proxy servers, university database servers, library management server, student ftp servers, etc. The Systems Administrators using inband or out-of-band monitoring technologies can monitor the data centre.
All computing facilities in the campus are internetworked. All buildings in the campus are linked through high-speed fiber optic cable allowing seamless connectivity between departments functioning at these locations.
The cables have spare capacities to allow scalability to accommodate more bandwidth in the future. Within a building infrastructure, computing facilities are interlinked via high-speed copper networking cables and fiber optic cables.
Each wings/blocks/floors have their own network concentration points that allow easy administration and security. Network cabling within a laboratory or a block is designed and implemented using the structured cabling approach. This allows flexibility and scalability for expansions in the future.
All hostels and Academic Blocks at Amrita are covered by the Wireless network (WiFi). Faculty and students can connect to WiFi using their Campus Domain Controller username and password.
Requests for support can be either send by email to helpdesk@av.amrita.edu. or through a phone call to Extn. 5001.
The Data Center also hosts all other network services related to the smooth functioning of the campus network. This includes Domain Controllers, Domain Name Servers (DNS), DHCP Server, FTP Server, License Servers, etc.
Requests for support can be either send by email to helpdesk@av.amrita.edu.
Email services of the campus are hosted on Microsoft O365. All faculty, staff and students are allotted email address on the University domain. The use of the email ID is governed by the University Email Use Policy.
For any assistance on Email service : sysadmin@av.amrita.edu
For support contact Extn no: 5001.
The department has laid out an IT Policy that has been adopted and to be complied by all the IT infrastructure users. The IT Policy is reviewed periodically and amended as required.
ICTS Support staff for Hardware and Network maintains the Computing Systems and Networks. The data center maintenance is undertaken by the Systems Administrators with the help of the ICTS Support staff.
Systems Support is managed and maintained through a support desk ticketing application. Users can log requests through email sent to helpdesk@av.amrita.edu. All issues registered will get a token number and the administrators, supervisors and the respective user can track the incident.
This application allows easy management of the incidents and optimum allocation of available resources by the supervisor.
For support contact Extn no: 5000.
The department has setup IT enabled infrastructure for the library. All title details are available as the central database system hosted in our data center. Users can search for books based on various parameters from any computer in the campus connected to the network.
All transactions in the library are controlled via barcodes. A digital library access lab is also setup in the library for the students.
ICTS Support staff for Hardware and Network supports audio/video related requirements of the University. This includes providing audiovisual equipments and support at all Auditoriums, Seminar Halls, Conference Halls, Language Laboratory and Hostels.
The department shall upkeep the audiovisual equipments installed at these locations, which include amplifiers, speakers, audio/video mixers, microphones, projection systems, etc.
Email : helpdesk@av.amrita.edu
ICTS installs and maintains all CCTV surveillance devices in the campus. Surveillance systems are installed at vantage locations in the campus as approved by Infrastructure and Estate Management team which includes security gate, hostels, academic areas, store, etc.
Email : cctv@av.amrita.edu